How we keep swaps safe
HorseRouter is a swap aggregator. We compare quotes from partner exchanges and show you the best rate we find. We never hold your funds. That is the most important safety fact about us, and the rest of this page explains what it means in practice.
We cannot make a swap risk-free. What we can do is be clear about how it works, who does what, and what you should check before you send anything.
How a swap works
- Choose your swap. Pick what you pay and what you want to receive, and the network of each (for example USDT on Ethereum or USDT on Tron).
- Compare the quote. We show the estimated amount you will receive, the fee and the time. Quotes are estimates and can change before the swap completes.
- Paste your receiving address. This is the address that will receive your funds. No account and no wallet connection is needed.
- Send to the deposit address. We show a deposit address for your swap. You send your funds to it from your own wallet.
- A partner completes the swap. The partner executes the swap and sends the result to your receiving address. You can follow the progress on the status page.
Who does what
| HorseRouter | Our partners |
|---|---|
| Compares quotes and shows you a route | Execute and settle the swap |
| Shows the deposit address and the status page | Receive your deposit and send out the result |
| Does not hold, custody or transfer your funds | Run their own risk and compliance checks |
| Does not create wallets for you or connect to yours | Decide on delays, holds and refunds under their own terms |
Because partners carry out the swap, their terms and checks apply to it. A partner may ask for more information, delay a swap or refuse it.
Before you send: a checklist
- Check the network. The same token can exist on several networks (for example ERC-20 on Ethereum and TRC-20 on Tron). Sending on the wrong network can lose your funds.
- Check your receiving address. Copy it carefully and compare the start and end. Transfers on a blockchain cannot be reversed.
- Send the exact asset to the exact deposit address. Use the deposit address shown for your swap, and send the asset and network you selected.
- Try a small amount first if it is your first time or a new route.
- Keep the status page open or bookmarked so you can follow your swap.
- Never share your seed phrase or private keys. We will never ask for them, on any channel.
What can still go wrong
Even when everything is done correctly, swaps carry risks:
- Prices move, so the amount you receive can differ from the estimate.
- Networks can be congested, which delays a swap.
- A partner may hold, delay or refuse a swap.
- If a swap fails, any refund is decided by the partner handling it, under that partner's terms. We cannot promise a refund.
Read the full Risk Warning before you swap. By using HorseRouter you agree to our Terms.
Scams and impersonation
People pretend to be crypto services. Protect yourself:
- Only use the address in your browser bar for horserouter.com. Check the spelling.
- We never ask you to connect a wallet, sign a message or approve a transaction.
- Our official support is on Telegram: the HorseRouter support bot. Be careful with messages from strangers offering "support" or "recovery", and never share your seed phrase with anyone.
- If you see a scam, a hack or suspicious activity involving HorseRouter, tell us on Telegram at the support bot, or email support@horserouter.com. You can also use "Report a hack or scam" in the footer.
Need help?
Message our support on Telegram: HorseRouter support bot. You can also join the HorseRouter Telegram channel, or email support@horserouter.com.
When you write, include your deposit address so we can look up your swap. A deposit address is not a secret, but never send a seed phrase or private key.